Industrial Visit to Courtyard by Marriott, Amritsar

Date: 06-04-2026

Organizing unit/ agency/ collaborating agency: HMCT Dept., Sant Baba Bhag Singh University (SBBSU), Jalandhar

Activity Report

Introduction

The Hotel Management Department of Sant Baba Bhag Singh University, Jalandhar, organized an industrial visit to Courtyard by Marriott, Amritsar, on 06 April 2026 for the students of BHMCT 2nd Semester. This visit was arranged to provide practical exposure to students regarding hotel operations, departmental coordination, guest service standards, and the overall working environment of a reputed hospitality organization.

The main purpose of the visit was to bridge the gap between theoretical learning and practical industry experience. Through this visit, students were able to understand the functioning of various departments and gain knowledge about professional standards followed in the hospitality sector.

Objectives of the Visit

To provide practical exposure to students regarding hotel management operations.
To help students understand the working of different departments in a star-category hotel.
To observe professional grooming, communication, and guest handling skills.
To familiarize students with modern hospitality practices and service standards.
To motivate students for future career opportunities in the hotel industry.

Overview of the Visit

During the industrial visit, the students were welcomed by the hotel staff and were given an introduction to the property, its services, and its organizational structure. The officials explained the importance of maintaining quality service, hygiene, discipline, and customer satisfaction in hotel operations.

The students visited important departments of the hotel such as:

Front Office
Housekeeping
Food and Beverage Service
Food Production Department
Engineering and Maintenance
Sales and Marketing

The staff members provided valuable information about the duties and responsibilities of each department. Students also observed how coordination among departments plays a vital role in ensuring smooth hotel operations and guest satisfaction.

Learning Outcomes

The visit helped students gain practical knowledge about:

Hotel hierarchy and organizational structure.
Front office procedures and guest interaction.
Housekeeping standards and room maintenance.
Kitchen operations and food safety practices.
Restaurant service methods and guest service etiquette.
Importance of teamwork, discipline, and communication in the hospitality industry.

The visit also enhanced the students’ understanding of how classroom concepts are applied in real hotel environments. It was an informative and enriching experience that improved their professional awareness.

Student Experience

The students found the visit highly educational and inspiring. They interacted with hotel professionals and learned about real-life challenges and responsibilities in hotel operations. The industrial visit increased their confidence and interest in pursuing careers in the hospitality industry.

Conclusion

The industrial visit to Courtyard by Marriott, Amritsar, was successful and beneficial for the BHMCT 2nd Semester students of Sant Baba Bhag Singh University, Jalandhar. It provided meaningful practical exposure and helped students understand the standards, systems, and career prospects of the hotel industry. Such visits are highly valuable in developing professional skills and industry readiness among students.